Generally, all goods sold are non-refundable.
Return Eligibility
We offer a 3-day return window for wrongly sent items only, starting from the date you receive your order.
To be eligible for a return, the item(s) must:
- Be wrongly sent, and
- Be in unused and original condition
A valid receipt or proof of purchase is required.
How to Request a Return
To initiate a return for wrongly sent items, please contact our Customer Care Team via Instagram (@revoir.life) within 3 days of receiving your order.
Kindly include:
- Your order number
- The product(s) that were wrongly sent
Once approved, we will provide a prepaid return shipping label for you to send the item(s) back to our returns center.
Damages & Defects
All items are carefully packed before dispatch. As such, we are not responsible for damages or defects caused by courier mishandling.
Please inspect your items within 24 hours of receipt. Any claims made after this period will be considered invalid.
Sale Items
Please note that sale items are strictly non-returnable and non-refundable.
Shipping Policy
Order Processing
We usually process all orders within 3-4 business days. For items with a special shipping timeframe, check the product page for the most accurate info.
Where We Ship
Currently, we ship within Malaysia only. Sorry, international shipping isn’t available just yet!
Shipping Costs
Shipping fees are calculated at checkout and depend on your location and order size.
Delivery Time
Delivery times may vary depending on your area and the courier. You’ll get tracking details in your order confirmation email / through whatsapp so you can follow your parcel’s journey.
Delays & Updates
Sometimes delays happen due to weather or courier issues — we’ll keep you updated if anything